Welcome to Carter’s Store FAQ page! We’ve compiled answers to the most common questions about our adorable children’s wear and accessories. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

About Our Products

What types of products do you offer?
We specialize in adorable and comfortable children’s wear and accessories including blanket sleepers, bow headbands, sandals, shoes, sleepwear, socks, and swaddles. Our collections are designed with both style and comfort in mind for your little ones.
Are your products suitable for newborns?
Yes! Many of our products like swaddles, blanket sleepers, and soft socks are perfect for newborns. We use gentle, skin-friendly materials to ensure your baby’s comfort.
How do I choose the right size for my child?
Each product page includes detailed size charts. We recommend measuring your child and comparing with our size guide. If you’re between sizes, we suggest sizing up for growing room.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you fast. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship to?
We ship worldwide except to some Asian countries and remote areas. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
– Free Shipping (via EMS for orders over $50): 15-25 business days after shipment
How long does order processing take?
All orders are processed within 1-2 business days before shipment. During peak seasons, processing may take slightly longer.
Will I have to pay customs fees?
International customers may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with all tags attached.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return within 15 days of delivery. We’ll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our friendly team is happy to help! Email us at [email protected] for any questions about your order, products, or shopping experience.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. We strive to respond to all emails within 24 business hours.
Where is your company located?
Carter’s Store is located at 369 Maxwell Farm Road, VIBURNUM, US 65566. Please note this is our business address only – all orders ship from our distribution centers.

Thank you for shopping at Carter’s Store – where we deliver not just adorable children’s wear, but peace of mind with every package!