At Carter’s Store, we want your little ones to be as happy with their new blanket sleepers, bow headbands, and cozy accessories as you are with your shopping experience. If for any reason you’re not completely satisfied, we’re here to help with our simple returns process.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. All returned items must be:
- In original condition with tags attached
- Unwashed and unworn
- In original packaging
Please note: For hygiene reasons, we cannot accept returns on socks and swaddles unless they are defective or incorrect items.
How to Initiate a Return or Exchange
Follow these simple steps to return your items:
- Contact us: Email our customer service team at [email protected] within 15 days of receiving your order with your request.
- Prepare your package: Include the original packing slip or a copy of your order confirmation.
- Ship your return: Send your package to: Carter’s Store Returns
369 Maxwell Farm Road
VIBURNUM, US 65566
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Refunds will be processed to your original payment method within 5-7 business days
- Shipping fees are non-refundable
- For exchanges, we’ll ship your new items once we receive the returned products
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item (like the wrong size of shoes or sandals), please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement.
Return Request Template
Use this template when emailing your return request:
Subject: Return Request for Order #[Your Order Number]
Dear Carter’s Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Items to return/exchange:
– [Product Name, e.g., “Floral Bow Headband”]
– [Size/Color if applicable]
– [Quantity]
– [Reason for return]
Please advise on next steps. I’ve reviewed the return policy and confirm the items meet all return requirements.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
International Returns
For our international customers (excluding some Asian and remote regions):
- Return shipping costs are the customer’s responsibility
- Customs fees are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need help? Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
We appreciate you choosing Carter’s Store for your little one’s wardrobe needs. Our return policy reflects the same care and attention to detail we put into crafting our soft sleepwear and adorable accessories!