At Carter’s Store, we specialize in bringing you the softest blanket sleepers, most adorable bow headbands, and coziest accessories for your little ones. We want every shopping experience to be as joyful as your child’s smile when they wear our products. If you need to make a return or exchange, our process is simple and straightforward.

Shipping Information

We ship worldwide (excluding some Asian and remote regions) with two convenient options:

Standard Shipping: $12.95 via DHL or FedEx

  • Order processing: 1-2 business days
  • Delivery time: 10-15 business days after shipping

Free Shipping: Available on orders over $50 via EMS

  • Order processing: 1-2 business days
  • Delivery time: 15-25 business days after shipping

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

  • Items must be in original condition with tags attached
  • Unwashed and unworn
  • In original packaging

Important Note:

For hygiene reasons, we cannot accept returns on socks and swaddles unless they are defective or incorrect items. This policy helps us maintain the highest standards of cleanliness for all our little customers.

How to Return an Item

Follow these simple steps to return your items:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order with your request.
  2. Prepare Your Package: Include the original packing slip or a copy of your order confirmation.
  3. Ship Your Return: Send your package to:
    Carter’s Store Returns
    369 Maxwell Farm Road
    VIBURNUM, US 65566

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For international returns (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping fees are non-refundable
  • For exchanges, we’ll ship your new items once we receive the returned products

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item (like the wrong size of shoes or sandals), please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Carter’s Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

  • [Product Name, e.g., “Floral Bow Headband”]
  • [Size/Color if applicable]
  • [Quantity]
  • [Reason for return]

Please advise on next steps. I’ve reviewed the return policy and confirm the items meet all return requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

We appreciate you choosing Carter’s Store for your little one’s wardrobe needs. Our shipping and return policies reflect the same care and attention to detail we put into crafting our soft sleepwear and adorable accessories!

Accepted Payment Methods: Visa, MasterCard, JCB, PayPal